General Traffic orders Mercedes-Benz Citans into the front line
Family-owned General Traffic runs 150 vans, which deliver parts to garages, shops and workshops across the North-West and beyond.
Transport Manager Zubair Bhaiji is impressed. “Having heard good things I’d been looking at the Citan for a while,” he said. “I’m delighted that we now have some on the fleet – they’re fantastic vans, clearly built to a high standard, smart-looking and already popular with our drivers.
Zubair Bhaiji“Meanwhile the manufacturer’s three-year, unlimited mileage warranties and the brilliant Mercedes-Benz MobiloVan cover on these vehicles, which includes free roadside assistance for up to 30 years, are also huge plus points.”
“These are early days of course, but we have every confidence that they’ll also provide the outstanding reliability and durability for which the Mercedes-Benz brand is renowned.”
Given its aim to deliver stock parts to customers within just one hour of an order being placed, maximising vehicle ‘uptime’ is crucial to General Traffic.
“We pride ourselves on providing the very best customer service so we demand the same from our suppliers,” continued Mr Bhaiji. “The Citans are superb but we also need to know that should we need it, we will also receive fast, responsive back-up. The fact that Ciceley Commercials’ workshops are open round-the-clock means the Dealer is ideally placed to keep our vans working hard whenever we need them.” Operations Manager Paul Tonge added: “Ciceley’s Sales Executive Mike Holmes was excellent throughout the acquisition process. He kept us fully informed all the way and the Mercedes-Benz Financial Services hire purchase package was very competitively priced.
General Traffic operates a ‘smart’ telephone exchange through which incoming calls are automatically routed to the nearest of its 20 depots, where trained staff take orders. Where possible, deliveries are made within an hour but even if the required part is not in stock at the branch, it can usually be sourced from the company’s hub or its suppliers, and delivered on the same day. Established in 1983, the company now employs more than 300 people.Family-owned General Traffic runs 150 vans, which deliver parts to garages, shops and workshops across the North-West and beyond.
Its first Mercedes-Benz vehicles arrived via Dealer Ciceley Commercials. All Long-bodied Citan 109 CDIs, they have replaced models by a rival manufacturer.
Check Out Our Instagram
Shout out to our Bolton team for another fantastic review! 👏
Providing efficient, friendly and knowledgeable service is what we’re all about — and it’s always great to see that reflected in our customer feedback.
Thanks again for the support — we look forward to welcoming you back soon!
Who remembers the Sprinter in the 90’s? Big changes, but the same reliability. #nostalgia #Sprinter #90sthrowback #throwback #Mercedes_benz
She might not give you a kiss, but the service Diane gives will make you feel a million dollars! #puckerup #truck #saleshumor #officememes #kiss
Sprinter 315 L3 Dropside - engineered to perform and priced to impress! You can now save £9,665.00 across selected Sprinter Dropside stock! #sprinter #chassis #dropside #mercedesbenz #savingmoney
We’re excited to announce that we are an official sponsor of @plato.racing for the 2026 Kwik Fit British Touring Car Championship season 🏁
A proud moment for us, with third-generation family member @adammorgan33 taking to the grid. We’re looking forward to supporting Adam and the team this season… let’s go racing! 🙌
Visit our website to find out more.
#BTCC #CiceleyCommercials #PlatoRacing #Motorsport
Take a look around our eSprinter.
It comes with a charge cable, not a hefty fuel bill.
#electric #sprinter #mercedesbenz #commercial #takealook
Behind the scenes of our photo shoot, showing off that we are the FIRST Mercedes-Benz vans retailer in the UK to be fully compliant with the new MAR20X franchise standard across all four of our sites! https://www.ciceley.com/news/#showroom #workshop #friendly #staff #proud
⚡️🚗 BIG NEWS FOR EV DRIVERS IN SCOTLAND! 🏴
A brand new EV charger has just landed, making road trips and daily drives even easier 🔌✨
No more range anxiety 😌 Faster charging ⏱️ Cleaner travel🌱
Tag someone who needs to make the switch 👇#EVLife #ElectricCars #Scotland #SustainableLiving #ChargeUp FutureIsElectric
Our secret to success is not just about loving the job we do, it’s about the love we have for the people doing the job with! #service #parts #workshop #mercedesbenz #funny
Happy Easter from all of us at Ciceley Commercials! 🐣🌸
We hope you’re enjoying a well-earned break filled with family, friends, and plenty of chocolate! 🍫
Whether you’re out on the road or taking some time to relax, we’re here when you need us—our Roadside Assistance team is available throughout the Easter period.
http://ow.ly/k1a450z9PVR
Great service starts with a great team 💪
A big thank you to our Blackburn team for delivering another 5⭐ experience! We pride ourselves on keeping our customers moving with reliable support and genuine parts you can trust.
We really appreciate the kind words — it means a lot to the team!
Easter Raffle Winners Announced! 🎉
Thanks to everyone who took part – together we’ve raised an incredible £794 for East Lancashire Hospice 💛
🎉 Winners:
• Chris Wilson
• Primrose Calibration
• Charlotte Grimshaw
• Daniel Trueman
Congrats to all our winners! Thank you again for your support! 💛
-
Call Ciceley Commercials on 0333 014 6181
-
We're here to help. You can reach us via phone, email or our online form.
-
Find your local Mercedes-Benz dealer here.
-
Find out more information about your preferred model.