Because the worst can sometimes happen, there's MobiloVan. If your van or pickup was registered after 1st October 2012, has been maintained by the Mercedes-Benz network and suffers a technical breakdown that renders it immobile, you can call MobiloVan 24 hours a day, 7 days a week, from anywhere within the UK.
A trained Mercedes-Benz Technician will arrive within 60 minutes on average, in a van stocked with diagnostic equipment and GenuineParts, all solely designed for a Mercedes-Benz.
Every new van or pickup automatically comes with MobiloVan. To extend your MobiloVan cover beyond the 3-year warranty period, you must have your vehicle serviced by an authorised Mercedes-Benz Dealer.
If your van is used (must be registered after 1st October 2012 to qualify) or if you have missed an important service, you can re-qualify for MobiloVan cover at any time by using an authorised Dealer for your next service.*
MobiloVan covers you for breakdowns anywhere in the UK and across Europe.
Once you have contacted MobiloVan, a fully trained Technician will attend and where possible, fix the issue at roadside. If they can't repair if there and then, they’ll recover your vehicle to the nearest Mercedes-Benz approved workshop for repair, where you’ll be given a range of options to keep you on the road.
Should you need to contact MobiloVan, please follow the below steps. You can call MobiloVan from anywhere in the UK or mainland Europe, 24 hours a day, 7 days a week.
Please include the following data so that we can provide support as quickly as possible: Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown. The Service 24 Hour colleagues will contact you if further details are required.
To request roadside assistance from the UK
Call 00800 3777 7777 or +44(0) 207 660 9991
From mainland Europe
Call +44(0) 207 660 9991
Breakdown support for customers with hearing impairments is provided via the following email address: firstname.lastname@example.org
*MobiloVan applies to vehicles purchased from an authorised Mercedes-Benz Dealer, originally destined for and first registered in the UK on or after 01.10.2012. To extend your coverage beyond the initial three years of warranty cover and up to a maximum of thirty years, have your vehicle serviced at one of our approved workshops and it will automatically be renewed until the next service is due. For a full list of exclusions and all product terms please contact us for more information.