Parts Advisor

Due to expansion, we are looking for a hardworking and enthusiastic individual with previous experience in a similar automotive role. You must be prepared to go above and beyond for a customer in a quick paced environment.

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking

• Receiving parts orders and providing advice to customers.
• Ensuring all customer orders are processed efficiently to meet required delivery timescales.
• Sourcing parts from other sources if item is not in Ciceley stock.
• Accurately preparing customer orders for dispatch ensuring delivery deadline is met.
• Keeping customers informed of order progress.
• Raising and sending invoices.
• Covering the parts counter liaising with customers face to face when required.
• Promoting new offers/services to customers.
• Ensuring parts store is kept tidy and organised.
• Always delivering an exceptional customer experience.

• Previous parts experience
• Excellent customer service and communication skills
• Technically minded with good mechanical knowledge
• Strong attention to detail
• Enthusiastic and dedicated approach to work
• Ability to work on own initiative and as part of a team
• Basic computer skills
• Numerate
• Full Driving Licence
• Ability to problem solve
• Customer focused
• Self-motivated
• Team player
• Hard working and the ability to work under pressure in a safe and responsible manner
• Organised work ethic
• Reliable and punctual

• Knowledge of Autoline/Kerridge system
• Previous Motor Trade experience
• Previous Mercedes-Benz experience
• Knowledge of commercial vehicle parts