After Sales Administrator

The successful candidate will be responsible for ensuring that all necessary documentation and parts for return are processed in line with Mercedes-Benz R&M and warranty procedures.

Benefits:

• Onsite parking
• 23 days holiday plus bank holiday
• An additional day’s holiday for each 5 years of service (max 3 days)
• Cycle to Work Scheme
• Friendly team environment

• Interpret warranty and R&M claim details from job cards
• Generate repair invoices
• Ensure all claims are transmitted successfully to R&M and warranty providers
• Interact with customers and fleet managements companies to support the successful processing of repair invoices
• Identify which parts are for return and disposal, and inform the relevant parts department of required action
• Investigate any rejected claims and resubmit where relevant
• Participate in R&M and warranty audits as required.
• Cost and invoice retail work on behalf of the group service departments as and when required
• Process Warranty/ R&M credit payments for work claimed
• Ensure exceptional customer service at all times
• Ensure that within the area of operation all company and trade associations policies, procedures and minimum standards are met. All statutory requirements, including trading standards, fire, health and safety, must always be adhered to.

• Previous motor trade experience
• Previous administration experience
• Excellent attention to detail
• Ability to analyse and collate data in order to provide clear and comprehensible information
• Strong desire to deliver exceptional customer service
• Enthusiastic and dedicated approach to work
• Professional manner
• Hard working with a positive, can-do attitude
• Able to excel under pressure
• Ability to self-motivate
• Organised work ethic
• Strong attention to detail
• Moderate computer skills
• Numerate

• Previous Warranty/R&M claim experience
• Previous commercial vehicle experience
• Knowledge of Kerridge/Autoline system