We all know how important our relationship with our customers is to our continuing business. Gary, who works as a Driver Trainer at Ciceley Commercials, has been commended by his colleagues for going that extra mile in building trust and confidence in our product. Gary recently worked with a customer who was used to dealing with another manufacturer and wasn’t happy to leave home every morning for a Mercedes-Benz Actros!
Determined to change the customer’s opinion of our brand, Gary dedicated himself to providing one-to-one coaching and telephone support. Forward thinking Gary monitored Fleetboard to see if his customer had had a bad day. He would then pick up the phone to his customer to see how he could help.
Due to the excellent relationship between Gary and the driver – the driver contacted Gary one Sunday to let him know he had achieved 15 mpg and was thrilled. This was soon followed by another call one Saturday afternoon, when Gary was at a wedding reception, to say he had achieved 17.1 mpg on a run and was ecstatic!
Through Gary’s coaching and support he converted a driver who was demotivated to have been taken out of his usual truck and apprehensive about an Actros. Thanks to Gary, this driver now wants to drive nothing else.
The Ciceley Commercials team will be exhibiting at Truckfest next week, and we`d love to see you there!
Come and explore the latest Mercedes-Benz Trucks, meet our knowledgeable team, and chat with us about how we can support your business with new and used trucks, aftersales, servicing and genuine parts.
Got a fleet operating in Scotland? Be sure to stop by and find out all about our brand-new Eurocentral dealership, opening later this year. We`ll be on hand to talk through our exciting expansion, the services we`ll be offering, and how we`ll be supporting customers across Central Scotland.
Whether you`re looking to grow your fleet, keep your vehicles on the road, or simply want to say hello, make sure you visit us!
Drive Your Business Forward for Just Β£414* + VAT Per Month! β‘
Looking for a reliable, fully electric van that delivers on performance, practicality and low running costs?
The Mercedes-Benz eSprinter is now available from just Β£414* + VAT per month! πβ‘
β Up to 273 miles* electric range β Zero tailpipe emissions β Spacious load area and impressive payload β Advanced safety and driver assistance technology β Lower running and maintenance costs
Whether youβre making city deliveries or travelling between jobs, the eSprinter is built to keep your business moving.
π Available now at Ciceley Commercials. Full T&Cs available on our website! #eSprinter #mercedesbenz #specialoffer #vans #ciceleycommercials
From a plain white chassis to this⦠WOW! Fran our truck sales lady for the north was DELIGHTED to see the finish on the truck! Happy 60th Birthday McGawn Bros! #truck #livery #handpainted #mcgawnbros #mercedes_benz
We`re proud to be supporting a fantastic charity initiative in partnership with Daimler Truck UK, helping to raise awareness and vital funds for @gch_charity
Created in partnership with @daimlertruck and inspired by a cause close to our Aftersales Manager, Calum Aitken`s heart, this special demonstrator will be travelling across Scotland as customers trial the vehicle.
Read the full story here π https://www.ciceley.com/driving-support-for-glasgow-childrens-hospital-charity/
Our dedicated Parts Delivery service is now operating across Central Scotland, offering multiple deliveries throughout the day to get the parts you need, when you need them.
Whether it`s planned maintenance or an unexpected repair, our team is on hand to help minimise downtime and keep your vehicles on the road.
Contact our Eurocentral Parts team today to place your order. π 01698 681970
We`re incredibly proud to announce that Jordan, Technician at Ciceley Bolton has been crowned UK & Ireland BusTech Challenge Champion 2026, taking 1st place in this year`s prestigious OMNIplus BusTech Challenge.
The competition recognises the very best bus technicians across the Daimler Buses service network, celebrating outstanding technical expertise, teamwork and problem-solving skills.
As UK & Ireland Champion, Jordan has now qualified for the BusTech Masters Europe Final in Germany, this October, where he`ll represent the UK & Ireland against the top technicians from across Europe.
This is a fantastic achievement and a testament to Jordan`s dedication, professionalism and technical excellence.
Please join us in congratulating Jordan and wishing him the very best of luck in the European finals! ππ
