We all know how important our relationship with our customers is to our continuing business. Gary, who works as a Driver Trainer at Ciceley Commercials, has been commended by his colleagues for going that extra mile in building trust and confidence in our product. Gary recently worked with a customer who was used to dealing with another manufacturer and wasn’t happy to leave home every morning for a Mercedes-Benz Actros!
Determined to change the customer’s opinion of our brand, Gary dedicated himself to providing one-to-one coaching and telephone support. Forward thinking Gary monitored Fleetboard to see if his customer had had a bad day. He would then pick up the phone to his customer to see how he could help.
Due to the excellent relationship between Gary and the driver – the driver contacted Gary one Sunday to let him know he had achieved 15 mpg and was thrilled. This was soon followed by another call one Saturday afternoon, when Gary was at a wedding reception, to say he had achieved 17.1 mpg on a run and was ecstatic!
Through Gary’s coaching and support he converted a driver who was demotivated to have been taken out of his usual truck and apprehensive about an Actros. Thanks to Gary, this driver now wants to drive nothing else.
Last Friday, we were delighted to visit @eastlancshospice alongside our beekeeper, John Beavan, for a special MerceBEES honey demonstration.
Patients and staff learned all about bees, honey production and the extraction process, with Matt even getting involved by helping to prepare and spin the honey frames.
The visit finished with a tasting session of this year’s delicious MerceBEES honey and was a fantastic opportunity to share the story behind our hives and the important fundraising work they support.
All proceeds from the sale of our MerceBEES honey will be donated to East Lancashire Hospice, helping to support the incredible care and services they provide to patients and families across our local community.
To read the full story head to our bio and click on `News` 🐝
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Our colleagues across our Lancashire sites got into the Halloween spirit on Friday with fancy dress, office decorations, tasty treats and plenty of fundraising fun.
Thanks to the fantastic generosity of our team, we`re delighted to share that we raised an incredible £513.79 for East Lancashire Hospice.
A huge thank you to everyone who dressed up, baked, donated, decorated and helped make the day such a success. It`s always amazing to see colleagues come together to support great causes while having a little fun along the way.
Truckfest North West Colouring Competition Winners!
A huge thank you to everyone who entered our Colouring Competition at Truckfest North West! We were blown away by the creativity, effort and colourful designs we received throughout the event.
After much deliberation, we`re delighted to announce that our winners have now been selected! 🏆 Congratulations to all of our winners, who have each received their prizes.
It was fantastic to see so many young truck enthusiasts getting involved and showcasing their artistic talents. Thank you to everyone who stopped by our stand, took part, and helped make the competition such a success.
