Relative values ensure W&M Thompson’s loyalty to Mercedes-Benz
Paul Thompson adhered to a family tradition dating back more than 40 years when he purchased his latest Mercedes-Benz Actros tractor unit from Ciceley Commercials.
Paul is a Partner in W&M Thompson, the Lancashire-based transport firm founded by his parents William and Margaret, who bought their first truck from the same Dealer in 1974.
That vehicle, a 1418 tractor unit from the LP range, was one of the first sold by Ciceley Commercials, which was awarded its Mercedes-Benz franchise shortly after the manufacturer opened for business in the UK. W&M Thompson has remained a loyal customer to this day.
The latest arrival is an Actros 2551 with range-topping GigaSpace cab, 375 kW (510 hp) 12.8-litre engine, and personalised registration plate. It has joined a fleet of 20 trucks, the majority of which wear the famous three-pointed star.
“We’ve stayed with Mercedes-Benz and Ciceley Commercials for two simple reasons,” said Paul. “The product has always been excellent and the service we receive from the Dealer is first class.
Paul Thompson“The Actros is also superbly reliable. We’ve been running vehicles from the latest generation for four years now and I don’t think I’ve spent anything on them."
“As a total package, the Actros has it all,” he continued. “It’s competitively priced and offers great value for money thanks to its high level of standard specification, to which we add chrome grilles and lightbars to ensure that our vehicles really stand out.
“Many of our vehicles are travelling into London and making multiple drops on a daily basis. The Mercedes-Benz truck’s fuel economy is great, while our drivers rate it very highly too.”
W&M Thompson runs its own workshop but, like all new Actros tractors, its latest truck came with two years’ free repair and maintenance cover, under which inspections and services are being carried out at Ciceley Commercials’ Blackburn branch.
“The Dealer has always looked after us really well,” said Paul. “The attitude of its team impresses me because they could easily get complacent about such a long-standing customer. That never happens though – they can’t do enough for us.
“Sales executive Anthony Cunningham handles our orders very professionally and we have a great relationship with Service Manager Steve Hall, who has been looking after us pretty much since my dad started the business.”
William Thompson has since passed away but Margaret, now aged 83, still takes an active interest. “She keeps me on my toes,” laughed Paul, whose sister Sandra is also a Partner at the company headquarters in Rufford, near Ormskirk.
W&M Thompson’s 20 tractors and 40 trailers undertake a range of transport duties for customers in the food industry, moving palletised loads, bulk flour and grain, between production plants, distribution centres and wholesalers across the UK.
Check Out Our Instagram
Shout out to our Bolton team for another fantastic review! 👏
Providing efficient, friendly and knowledgeable service is what we’re all about — and it’s always great to see that reflected in our customer feedback.
Thanks again for the support — we look forward to welcoming you back soon!
Who remembers the Sprinter in the 90’s? Big changes, but the same reliability. #nostalgia #Sprinter #90sthrowback #throwback #Mercedes_benz
She might not give you a kiss, but the service Diane gives will make you feel a million dollars! #puckerup #truck #saleshumor #officememes #kiss
Sprinter 315 L3 Dropside - engineered to perform and priced to impress! You can now save £9,665.00 across selected Sprinter Dropside stock! #sprinter #chassis #dropside #mercedesbenz #savingmoney
We’re excited to announce that we are an official sponsor of @plato.racing for the 2026 Kwik Fit British Touring Car Championship season 🏁
A proud moment for us, with third-generation family member @adammorgan33 taking to the grid. We’re looking forward to supporting Adam and the team this season… let’s go racing! 🙌
Visit our website to find out more.
#BTCC #CiceleyCommercials #PlatoRacing #Motorsport
Take a look around our eSprinter.
It comes with a charge cable, not a hefty fuel bill.
#electric #sprinter #mercedesbenz #commercial #takealook
Behind the scenes of our photo shoot, showing off that we are the FIRST Mercedes-Benz vans retailer in the UK to be fully compliant with the new MAR20X franchise standard across all four of our sites! https://www.ciceley.com/news/#showroom #workshop #friendly #staff #proud
⚡️🚗 BIG NEWS FOR EV DRIVERS IN SCOTLAND! 🏴
A brand new EV charger has just landed, making road trips and daily drives even easier 🔌✨
No more range anxiety 😌 Faster charging ⏱️ Cleaner travel🌱
Tag someone who needs to make the switch 👇#EVLife #ElectricCars #Scotland #SustainableLiving #ChargeUp FutureIsElectric
Our secret to success is not just about loving the job we do, it’s about the love we have for the people doing the job with! #service #parts #workshop #mercedesbenz #funny
Happy Easter from all of us at Ciceley Commercials! 🐣🌸
We hope you’re enjoying a well-earned break filled with family, friends, and plenty of chocolate! 🍫
Whether you’re out on the road or taking some time to relax, we’re here when you need us—our Roadside Assistance team is available throughout the Easter period.
http://ow.ly/k1a450z9PVR
Great service starts with a great team 💪
A big thank you to our Blackburn team for delivering another 5⭐ experience! We pride ourselves on keeping our customers moving with reliable support and genuine parts you can trust.
We really appreciate the kind words — it means a lot to the team!
Easter Raffle Winners Announced! 🎉
Thanks to everyone who took part – together we’ve raised an incredible £794 for East Lancashire Hospice 💛
🎉 Winners:
• Chris Wilson
• Primrose Calibration
• Charlotte Grimshaw
• Daniel Trueman
Congrats to all our winners! Thank you again for your support! 💛
-
Call Ciceley Commercials on 0333 014 6181
-
We're here to help. You can reach us via phone, email or our online form.
-
Find your local Mercedes-Benz dealer here.
-
Find out more information about your preferred model.