Relative values ensure W&M Thompson’s loyalty to Mercedes-Benz
Paul Thompson adhered to a family tradition dating back more than 40 years when he purchased his latest Mercedes-Benz Actros tractor unit from Ciceley Commercials.
Paul is a Partner in W&M Thompson, the Lancashire-based transport firm founded by his parents William and Margaret, who bought their first truck from the same Dealer in 1974.
That vehicle, a 1418 tractor unit from the LP range, was one of the first sold by Ciceley Commercials, which was awarded its Mercedes-Benz franchise shortly after the manufacturer opened for business in the UK. W&M Thompson has remained a loyal customer to this day.
The latest arrival is an Actros 2551 with range-topping GigaSpace cab, 375 kW (510 hp) 12.8-litre engine, and personalised registration plate. It has joined a fleet of 20 trucks, the majority of which wear the famous three-pointed star.
“We’ve stayed with Mercedes-Benz and Ciceley Commercials for two simple reasons,” said Paul. “The product has always been excellent and the service we receive from the Dealer is first class.
Paul Thompson“The Actros is also superbly reliable. We’ve been running vehicles from the latest generation for four years now and I don’t think I’ve spent anything on them."
“As a total package, the Actros has it all,” he continued. “It’s competitively priced and offers great value for money thanks to its high level of standard specification, to which we add chrome grilles and lightbars to ensure that our vehicles really stand out.
“Many of our vehicles are travelling into London and making multiple drops on a daily basis. The Mercedes-Benz truck’s fuel economy is great, while our drivers rate it very highly too.”
W&M Thompson runs its own workshop but, like all new Actros tractors, its latest truck came with two years’ free repair and maintenance cover, under which inspections and services are being carried out at Ciceley Commercials’ Blackburn branch.
“The Dealer has always looked after us really well,” said Paul. “The attitude of its team impresses me because they could easily get complacent about such a long-standing customer. That never happens though – they can’t do enough for us.
“Sales executive Anthony Cunningham handles our orders very professionally and we have a great relationship with Service Manager Steve Hall, who has been looking after us pretty much since my dad started the business.”
William Thompson has since passed away but Margaret, now aged 83, still takes an active interest. “She keeps me on my toes,” laughed Paul, whose sister Sandra is also a Partner at the company headquarters in Rufford, near Ormskirk.
W&M Thompson’s 20 tractors and 40 trailers undertake a range of transport duties for customers in the food industry, moving palletised loads, bulk flour and grain, between production plants, distribution centres and wholesalers across the UK.
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It was a pleasure to welcome Richard Skidmore to our new Eurocentral dealership yesterday, on what was an incredibly significant day as he was announced as the new Managing Director of Daimler Truck UK.
Firstly, congratulations to Richard on his well-deserved appointment. With his extensive industry knowledge, strong leadership and deep understanding of both our network and our customers, there’s no doubt he is exceptionally well placed to lead Daimler Truck UK into its next chapter. Building on the strong growth and success achieved by Daimler Truck in recent years, we are confident Richard will continue to drive the business forward. We look forward to continuing to strengthen our partnership under his leadership.
Richard`s visit also provided the perfect opportunity to showcase the fantastic progress being made on our new £8 million, state-of-the-art Mercedes-Benz Trucks and Daimler Buses dealership at Eurocentral.
The project is progressing exactly as planned, with the facility firmly on track for completion in October, ahead of welcoming our first customers in the first week of November. Each week brings us closer to opening what will be one of the UK’s most advanced commercial vehicle dealerships, delivering an exceptional experience for customers across Scotland and providing a first-class environment for our colleagues and manufacturer partners.
Thank you to Richard for taking the time to visit us during such an exciting week. We look forward to welcoming you back when the doors officially open.
#MercedesBenzTrucks #DaimlerTruckUK #Eurocentral #CommercialVehicles
🚨 We`re Hiring – Service Advisor 🚨
Are you passionate about delivering exceptional customer service and looking for your next career move?
We`re looking for a Service Advisor to join our award-winning team at Ciceley Commercials Darwen.
As the first point of contact for our customers, you`ll play a key role in ensuring vehicles are maintained and returned to the road as quickly and efficiently as possible. If you`re organised, customer-focused and thrive in a fast-paced environment, we`d love to hear from you. View the full job description and apply on our website.
What a fantastic day at our Ciceley golf day at @boltonoldlinksgolf ⛳
The weather may have tested us with a wet start, but once the skies cleared it turned into a brilliant day of golf, great company, and friendly competition.
We`re also delighted to have raised £535 for @eastlancshospice – a cause that means so much to our team and local community. A huge thank you to everyone who took part, donated, and helped make the day such a success.
Take a look at some of the highlights from a memorable day on the course! 🎥🏌️♂️💙
To celebrate our recent recognition as Mercedes-Benz Dealer of the Year and Service Team of the Year, colleagues across the group enjoyed a well-earned lunch from @gogetstuffed 🍟
A huge thank you to Team Ciceley for your hard work, dedication and commitment. These awards are yours. 👏
STOP SCROLLING! Call us and give the code ‘ LUTON750 ‘ for a further £750 off the marked price! #exclusive #offer #mercedesbenz #sprinter #luton
Blind guessing what van it is, based on nothing but sounds 👀 #mercedesbenz #vans #humour #vito #esprinter
A fantastic review for our Used Van Sales Executive, Mike Bishop, at Blackburn 👏
Delivering excellent customer service, expert advice and a smooth handover experience is what it’s all about — well done Mike.
If you`re in the market for a used vehicle, please take a look at our stock page now: https://www.ciceley.com/ciceley-vans/new-used-van-stock/
Keep your car performing at its best with Ciceley Genuine Parts 🔧
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Get in touch with your registration for a tailored quote today.
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Getting into a van in 30 degree heat isn’t fun… BUT we’ve got a solution!!! #vanlife #mercedesme #preentry #climatecontrol #michaeljackson
We caught up with our Dealer Principal, Andy Heys. We asked him some questions about our recent MAR20X renovation. #awardwinning #mercedesbenz #commercial #dealer #truckandvan
Another amazing review for our Blackburn Service Team who continue to deliver outstanding customer service and creating a welcoming experience for every customer who visits us.
From expert support in the workshop to the all-important coffee ☕ — it’s great to see the team’s hard work recognised!
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