Truck Roadside Assistance

Dedicated roadside assistance to keep you moving

With Mercedes-Benz Service24hr you can rely on us to get you moving again as quickly as possible. Mercedes-Benz Service24hr is available 24 hours a day, 365 days a year.

When you call Service 24hr you will be attended by an expert Mercedes-Benz technician, in a van stocked with diagnostic equipment and carefully selected GenuineParts. Our average attendance time is under 60 minutes and around 90% of breakdowns attended are fixed by the roadside so you can be confident you are in safe hands.

Service24h – Now with Service24h Connected

Our 24-hour roadside assistance is designed to keep your business moving, day or night. Whether you’re dealing with a breakdown, accident or other urgent issue, Service24h ensures help is always available.

With Service24h Connected, drivers and fleet managers can now log breakdowns digitally through My TruckPoint – no need to call the hotline. Vehicle details and location are often pre-filled via TruckLive or Mercedes-Benz Trucks Uptime, meaning cases are processed faster and technicians arrive better prepared.

The benefits are clear:

• For drivers: a simple process – just share the issue and location.

• For fleet managers: quicker, pre-filled online reporting saves valuable time.

• For workshops: more accurate information ensures faster, better-prepared repairs.

  For more information download the guide here.