Assistant Service Manager

As we look ahead to the opening of our new Eurocentral site we are seeking an enthusiastic, customer-focused Assistant Service Manager to join the team. This is an excellent opportunity for a motivated individual to play a key role in supporting the day-to-day operation of a busy aftersales department, ensuring exceptional customer service, efficient workshop performance, and strong team leadership. You will help drive operational excellence, support the development of service colleagues, and contribute to the success of one of our newest and most exciting locations.

This role demands strong leadership, communication, and problem-solving skills to ensure efficient, high-quality service delivery.  

The ideal candidate would:

• Possess strong interpersonal and mediation skills to communicate calmly and effectively
• Be able to analyse data, identify issues, and develop practical solutions to service challenges
• Contribute to strategic planning and the implementation of organisational goals.

• Supervising the flow of work for the Eurocentral Service team into the workshop and allocating work as required making sure required customer deadlines are met
• Assisting the Aftersales Manager with daily operations
• Assist with achieving departmental sales and profit targets along with management of departmental costs
• Ensuring that job extensions are properly authorised and processed
• Resolving customer issues
• Developing service improvement initiatives
• Managing staff performance and development including carrying out regular performance assessments of team members, and monitoring and enforcing time control within the Service team
• Ensuring compliance with current regulations.

• Practical experience in an After Sales environment
• Ability to estimate accurately times for diagnosis and repair
• Basic computer skills
• Numerate
• Hard working with the ability to work under pressure
• Enthusiastic and dedicated approach to work
• Organised work ethic
• Safe and responsible work manner
• Customer focused
• Reliable and punctual
• Full UK Driving Licence