Mercedes-Benz Service / Warranty Administrator

Take the next step in your career with Ciceley Commercials Ltd and work with the world’s most recognised motor vehicle manufacturer. Ciceley Commercials is looking for the right person to join their Mercedes-Benz Commercial Vehicle franchised business as a Service / Warranty / R&M Administrator to join the service team at our Eurocentral dealership.

• Input warranty and R&M claim details from job cards
• Produce R&M and warranty invoices
• Ensure all claims are transmitted successfully to R&M and warranty providers
• Identify which parts are for return and disposal, and inform the relevant parts department of required action
• Investigate any rejected claims and resubmit where relevant
• Cost and invoice retail work
• Process Warranty/ R&M credit payments for work claimed
• Work closely within the administration team

• Previous administration experience
• Driving licence required
• Excellent attention to detail
• Ability to analyse and collate data in order to provide clear and comprehensible information
• Strong desire to deliver exceptional customer service
• Enthusiastic and dedicated approach to work
• Professional manner
• Hard working with a positive, can-do attitude
• Able to excel under pressure
• Ability to self-motivate
• Organised work ethic
• Moderate computer skills
• Numerate

• Knowledge of Kerridge/Autoline / Keyloop system
• Previous Warranty/R&M claim experience
• Previous commercial vehicle experience
• Previous motor trade experience