Mercedes-Benz Service / Warranty Administrator

Do you have a passion for delivering exceptional customer service? At Ciceley Commercials we strive to be the best in everything that we do, we believe that we have the best products and deliver the best customer service and we can only achieve this by having a team made up of the best people. Do you have the right skills, experience and ‘be the best’ attitude to join our team?

• Input warranty and R&M claim details from job cards
• Produce R&M and warranty invoices
• Ensure all claims are transmitted successfully to R&M and warranty providers
• Identify which parts are for return and disposal, and inform the relevant parts department of required action
• Investigate any rejected claims and resubmit where relevant
• Cost and invoice retail work
• Process Warranty/ R&M credit payments for work claimed
• Work closely within the administration team

• Previous administration experience
• Excellent attention to detail
• Ability to analyse and collate data in order to provide clear and comprehensible information
• Strong desire to deliver exceptional customer service
• Enthusiastic and dedicated approach to work
• Professional manner
• Hard working with a positive, can-do attitude
• Able to excel under pressure
• Ability to self-motivate
• Organised work ethic
• Strong attention to detail
• Moderate computer skills
• Numerate

• Knowledge of Kerridge/Autoline / Keyloop system
• Previous Warranty/R&M claim experience
• Previous commercial vehicle experience
• Previous motor trade experience