Mercedes-Benz Actros ‘seed’ takes root for Fagan & Whalley
The first Mercedes-Benz Actros to join the distinctively liveried, 200-strong tractor unit fleet of Lancashire haulier Fagan & Whalley has impressed its new owners so much that they have now ordered another two.
Supplied by Dealer Ciceley Commercials, the ‘seed’ vehicle entered service last year. Its winning blend of driver appeal, fuel efficiency and image-enhancing style quickly convinced the operator to change its previous policy of buying all of its tractors from another manufacturer.
Family-owned Fagan & Whalley is a highly regarded name in the road transport industry, offering a comprehensive range of services and handling anything from a single pallet to a full load.
Graham Fagan“We also endeavour to provide our drivers with the best vehicles, and their feedback has been entirely positive – they particularly like the driveability and performance of the new Mercedes-Benz, as well as its cab layout and high-quality interior."
Its trucks are instantly recognisable. “We take great pride in the appearance of our fleet and the Actros certainly has the right image,” declared Graham Fagan, Operations Director at the Padiham-based firm.
“The Actros is leading the way on fuel economy too, with mpg returns which are right up there with the very best on our fleet. This helps us to minimise the impact of our operation on the environment, an important factor given our commitment to sustainability across all areas of the business.”
Fagan & Whalley’s first Actros is a 2545 model and has a roomy BigSpace cab with exemplary levels of comfort. At its heart is a state-of-the-art, 12.8-litre, straight-six powerplant which transmits its 330 kW (449 hp) output to the road via a smooth and efficient, 12-speed Mercedes PowerShift 3 automated gearbox.
The two units it has just ordered will be powered by engines from the recently launched second-generation OM 471 family, which is capable of delivering fuel returns up to 3% better than its already-frugal predecessor – Ciceley Commercials convinced its customer to take this step after providing an Actros ‘Fuel Challenger’ for a trial period.
“These are still relatively early days and the evaluation is ongoing,” added Mr Fagan. “We want to see how the trucks perform over the longer term, into years three and four, but the early signs are certainly promising.
“We’ll also be monitoring the support we receive from Ciceley Commercials, though having bought a few rigids from them in the past we know already that they run a very professional operation. The Dealer has been keen from the outset to build a relationship, and not just to sell us some metal, which bodes well for the future. On the evidence to date, we’ll definitely be looking to add more Actros to our fleet in the future.”
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It was a pleasure to welcome Richard Skidmore to our new Eurocentral dealership yesterday, on what was an incredibly significant day as he was announced as the new Managing Director of Daimler Truck UK.
Firstly, congratulations to Richard on his well-deserved appointment. With his extensive industry knowledge, strong leadership and deep understanding of both our network and our customers, there’s no doubt he is exceptionally well placed to lead Daimler Truck UK into its next chapter. Building on the strong growth and success achieved by Daimler Truck in recent years, we are confident Richard will continue to drive the business forward. We look forward to continuing to strengthen our partnership under his leadership.
Richard`s visit also provided the perfect opportunity to showcase the fantastic progress being made on our new £8 million, state-of-the-art Mercedes-Benz Trucks and Daimler Buses dealership at Eurocentral.
The project is progressing exactly as planned, with the facility firmly on track for completion in October, ahead of welcoming our first customers in the first week of November. Each week brings us closer to opening what will be one of the UK’s most advanced commercial vehicle dealerships, delivering an exceptional experience for customers across Scotland and providing a first-class environment for our colleagues and manufacturer partners.
Thank you to Richard for taking the time to visit us during such an exciting week. We look forward to welcoming you back when the doors officially open.
#MercedesBenzTrucks #DaimlerTruckUK #Eurocentral #CommercialVehicles
🚨 We`re Hiring – Service Advisor 🚨
Are you passionate about delivering exceptional customer service and looking for your next career move?
We`re looking for a Service Advisor to join our award-winning team at Ciceley Commercials Darwen.
As the first point of contact for our customers, you`ll play a key role in ensuring vehicles are maintained and returned to the road as quickly and efficiently as possible. If you`re organised, customer-focused and thrive in a fast-paced environment, we`d love to hear from you. View the full job description and apply on our website.
What a fantastic day at our Ciceley golf day at @boltonoldlinksgolf ⛳
The weather may have tested us with a wet start, but once the skies cleared it turned into a brilliant day of golf, great company, and friendly competition.
We`re also delighted to have raised £535 for @eastlancshospice – a cause that means so much to our team and local community. A huge thank you to everyone who took part, donated, and helped make the day such a success.
Take a look at some of the highlights from a memorable day on the course! 🎥🏌️♂️💙
To celebrate our recent recognition as Mercedes-Benz Dealer of the Year and Service Team of the Year, colleagues across the group enjoyed a well-earned lunch from @gogetstuffed 🍟
A huge thank you to Team Ciceley for your hard work, dedication and commitment. These awards are yours. 👏
STOP SCROLLING! Call us and give the code ‘ LUTON750 ‘ for a further £750 off the marked price! #exclusive #offer #mercedesbenz #sprinter #luton
Blind guessing what van it is, based on nothing but sounds 👀 #mercedesbenz #vans #humour #vito #esprinter
A fantastic review for our Used Van Sales Executive, Mike Bishop, at Blackburn 👏
Delivering excellent customer service, expert advice and a smooth handover experience is what it’s all about — well done Mike.
If you`re in the market for a used vehicle, please take a look at our stock page now: https://www.ciceley.com/ciceley-vans/new-used-van-stock/
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Getting into a van in 30 degree heat isn’t fun… BUT we’ve got a solution!!! #vanlife #mercedesme #preentry #climatecontrol #michaeljackson
We caught up with our Dealer Principal, Andy Heys. We asked him some questions about our recent MAR20X renovation. #awardwinning #mercedesbenz #commercial #dealer #truckandvan
Another amazing review for our Blackburn Service Team who continue to deliver outstanding customer service and creating a welcoming experience for every customer who visits us.
From expert support in the workshop to the all-important coffee ☕ — it’s great to see the team’s hard work recognised!
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