Relative values ensure W&M Thompson’s loyalty to Mercedes-Benz

“As a total package, the Actros has it all,” he continued. “It’s competitively priced and offers great value for money thanks to its high level of standard specification, to which we add chrome grilles and lightbars to ensure that our vehicles really stand out.

“Many of our vehicles are travelling into London and making multiple drops on a daily basis.  The Mercedes-Benz truck’s fuel economy is great, while our drivers rate it very highly too.”

W&M Thompson runs its own workshop but, like all new Actros tractors, its latest truck came with two years’ free repair and maintenance cover, under which inspections and services are being carried out at Ciceley Commercials’ Blackburn branch.

“The Dealer has always looked after us really well,” said Paul. “The attitude of its team impresses me because they could easily get complacent about such a long-standing customer. That never happens though – they can’t do enough for us.

“Sales executive Anthony Cunningham handles our orders very professionally and we have a great relationship with Service Manager Steve Hall, who has been looking after us pretty much since my dad started the business.”

William Thompson has since passed away but Margaret, now aged 83, still takes an active interest. “She keeps me on my toes,” laughed Paul, whose sister Sandra is also a Partner at the company headquarters in Rufford, near Ormskirk.

W&M Thompson’s 20 tractors and 40 trailers undertake a range of transport duties for customers in the food industry, moving palletised loads, bulk flour and grain, between production plants, distribution centres and wholesalers across the UK.