We're a multiple award-winning, family owned and operated Mercedes-Benz Van, Pickup and Truck dealership based across the North West of England and Scottish Borders - and we have been supporting customers commercial vehicle requirements for nearly 50 years.
Ciceley Commercials Ltd was formed in May 1972 by Brian Morgan and his family, and operated from the original Ciceley Lane site in Blackburn, with a team consisting of just 18 employees! In 1975, Ciceley was appointed as the first Mercedes-Benz Commercial Vehicle franchise for the Lancashire area.
We have kept firmly at the forefront of the industry by retaining a strong family business ethos. Our commitment to traditional values of customer service, coupled with continued investments across our sites, has enabled us to be accredited for numerous prestigious accolades, including
At Ciceley, we always go further to meet the needs of our customers. Extended opening hours, strict staff training guidelines, a dedicated van specialist for every area of the business - from bodybuilding to fleet sales - and a wide selection of demonstration, display and used vans are just some of the 50 standards we are expected to meet, in order to be accredited.
We were the first ever UK franchise to be accredited with the "Van ProCenter of Excellence" title - and have consistently achieved this prestigious recognition five years in a row.
Here at Ciceley, we understand how much of a crucial part your vehicle plays to the everyday running of your business or general day-to-day tasks, which is why we have a team of dedicated experts who have a vision; to keep you moving.
We provide tailored solutions for your commercial vehicle requirements and see ourselves as your business partner, not just vehicle provider. Whether you're running a large van or truck fleet, a one van business or a lifestyle vehicle, we will find you a solution.
We not only provide the vehicle itself, but we also offer unbeatable round-the-clock support - with 2 of our service centres open for 24 hours (6 days a week), meaning you can drop the vehicle off when you finish and pick it up before you start. And, "just incase" things go wrong (it happens) we provide free 24hr dedicated roadside assistance for our vans, pickups and trucks.
“Ciceley have always looked after us really well. The attitude of its team impresses me because they could easily get complacent about such a long-standing customer. That never happens though – they can’t do enough for us."
"Ciceley could not have been more helpful. I told him my budget and he handled the entire process, including the administration relating to fitment of my personalised registration plates, quickly and efficiently. His customer service was brilliant and the vehicle was immaculately presented.”
"The response from Guy Beech was quick and comprehensive, and the price was highly competitive. Ciceley's back-up is first-class too. We’re confident our new trucks will play a significant part in our plans for further expansion.”
"We know that Ciceley and Mercedes-Benz are the perfect combination and we’re delighted with our latest investments. We’re really proud to be buying new Mercedes-Benz vans and extremely happy with the service we’ve received, thank you for all your help".
“Mercedes-Benz Trucks have never let us down. Brian from Ciceley has been great throughout the process, not once pushy and always remaining patient”.
"Graham has been superb from start to finish, never once pushy and always informative. He went out of his way to ensure our requirements were met, and he has provided us with top service throughout the process!"
“I’ve been very impressed with the service from Ciceley Commercials. The Dealer’s Sales Executive Michael Holmes and his Manager Jonathan Ramsay were both very attentive and helpful when it came to securing my licence for this new vehicle from Manchester City Council.”
"I am over the moon with the service I have received from the team at Ciceley Commercials. Diane and Matt have gone above and beyond to ensure a smooth process, from the ititial enquiry right through to delivery".
Our commited team of experts all work towards the same goal; to provide outstanding customer service and ensure that our customers keep moving. Our company may be made up of numerous teams at various locations, but we are all working together in order to achieve our goal.
In order to remain at the forefront of the industry, we need the back up of an outstanding team - which is why we invest in our staff, offering a number of roles training and development opportunities. Each and every member of team Ciceley plays a crucial part in ensuring that we excell in everything we do, from our Reception taking all types of enquiry, right through to our service department - who work overnight to keep our customers vehicles moving.
Every member of Ciceley is dedicated to delivering exceptional levels of customer service, consistently going that extra mile. We strongly believe in "growing our own" and have an exceptional staff retention rate - 30% of our team have been here for over 20 years!
“I began my career with Ciceley in 1972 as an Apprentice at just 15 years of age. Never did I imagine that 47 years later I would still be here! Although it has been challenging at times, I have thoroughly enjoyed working here. I am lucky to have the support of a fantastic team of technicians, many of whom weren’t even born when I started my Apprenticeship. This is a fantastic company to work for, I have always received the support I need, felt valued and part of the Ciceley family.”
"I have been with Ciceley for just over a year and I'm part of the award-winning Truck Sales Team. I love to be out on the road in a truck, visiting new customers and letting them know how we can support thier business. Click on the below link to view a video of my journey so far".