Zero Tolerance on Downtime

We stop at nothing to keep you moving

At Mercedes-Benz, we have a Zero Tolerance attitude to Downtime. Service 24h gives you roadside assistance and recovery 24 hours a day and our Zero Tolerance on Downtime promise, exclusive to Complete Service Contract customers, also provides a free replacement vehicle if yours isn't fixed within 24 hours.

55 minute average attendance time

We’ll reach you inside 55 minutes on average in the event of a breakdown. Wherever you are in the UK. That’s an industry benchmark.


90% roadside repair rate

Our skilled and dedicated technicians get you straight on the road and back to what you do best.

Truck Service 1

Free replacement vehicle

Following a call to Service24h, if you have a Euro VI Truck with a complete service contract, in the unlikely event that your vehicle is not repaired within 24 hours and you require a replacement vehicle; we’ll replace it like-for-like or provide financial rental equivalent. We stop at nothing to keep you moving.

Find out more about Roadside Assistance