Dedicated roadside assistance to keep you moving.

If the unexpected should happen and you can't get your truck moving, we understand the impact it can have on a business and the driver.  With Mercedes-Benz Service24hr you can rely on us to get you moving again as quickly as possible. Mercedes-Benz Service24hr is available 24 hours a day, 365 days a year.

When you call Service 24hr you will be attended by an expert Mercedes-Benz technician, in a van stocked with diagnostic equipment and carefully selected GenuineParts.  Our average attendance time is under 60 minutes and around 90% of breakdowns attended are fixed by the roadside so you can be confident you are in safe hands. 

How to request assistance

To request assistance, simply call: 00800 5777 7777

Wherever you are, whatever time of the day, the Mercedes-Benz Roadside Assistance team are available to take your call.  You will be asked for your contact details, vehicle details, a description of your vehicle's problem and of course, your location. Once all these details have been captured the team will pass the information on to your nearest Mercedes-Benz Service Centre who will accept your case and dispatch a technician to your location. On average across the UK, a technician will be with you in under 60 minutes. 

If you're unable to dial the above freephone number please dial: +44 (0) 207 660 9992.

All new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty. Beyond the first year, we will continue to support Truck customers who require roadside assistance, however, this will be on a pay-on-use basis.