Customer Wi-Fi Terms of Service

By using the Customer Wi-Fi which is available in some Ciceley Commercials’ buildings, you are agreeing to the Terms of Service. These incorporate the Terms and Conditions of Use, the Customer Wi-Fi Acceptable and Fair Use Policy, and the Customer Wi-Fi Privacy Policy.

A. Customer Wi-Fi Terms and Conditions of Use

Before connecting to Ciceley Commercials’ Customer Wi-Fi, please read these terms and conditions carefully (the “Terms”). We may make changes to these Terms from time to time, so we recommend that you review these regularly. The terms “we”, “our” and “us” when used in these Terms means Ciceley Commercials Ltd. The terms “you”, “your”, “yours”, “buyer” when used in these Terms means you as a user of Ciceley Commercials’ Customer Wi-Fi as the context requires. By checking the “Connect to the Internet” button that you accept these Terms, you acknowledge that you have read and understood and agree to all the terms.

1. Using Ciceley Commercials’ Customer Wi-Fi 

1.1 Ciceley Commercials’ Customer Wi-Fi is a free service. You can continue to use this service free of charge as long as you continue to accept our Terms.

1.2 If you are in a Ciceley Commercials’ building with ”Customer Wi-Fi” you can connect using a compatible phone or computer device. We do not guarantee that our Customer Wi-Fi is compatible with all hardware types and devices or guarantee device connectivity.

1.3 To connect to Ciceley Commercials’ Customer Wi-Fi you will not need to provide any personal information however details from the device you are using to connect to our network will be recorded.

1.4 The Ciceley Commercials’ Wi-Fi is intended for browsing the internet and using apps.

1.5 We are not responsible for the content of websites you visit while using our Customer Wi-Fi. We may at our sole discretion restrict access to certain websites. If you have any concerns about this or require any further information you can contact us at

1.6 Your use of Ciceley Commercials’ Customer Wi-Fi is limited to 8-hours after which time your connection will end. You can reconnect to start another session by agreeing again to our Terms.

1.7 We do not guarantee uninterrupted access to Ciceley Commercials’ Customer Wi-Fi and we may suspend the service at any time, for any reason, without notice.

1.8 Ciceley Commercials’ Customer Wi-Fi is not a secure network and we are not responsible for the security of the information and data which you transmit during use.

2. How we use your information

2.1 By using Ciceley Commercials’ Customer Wi-Fi you agree that your device details will be stored.

2.2 Any activity you undertake on the Ciceley Commercials’ Customer Wi-Fi network will be logged against your device details. We use that data to monitor compliance with these Terms, to prevent and detect crime and to monitor usage of Ciceley Commercials’ Customer Wi-Fi. We reserve the right to report on any activity undertaken whilst on the Ciceley Commercials’ Customer Wi-Fi and where necessary restrict or block access to a person, account, website, or device.

3. Whilst connected to the Ciceley Commercials’ Customer Wi-Fi you must not:

3.1.1 use Ciceley Commercials’ Customer Wi-Fi for any unlawful or illegal purpose;

3.1.2 use Ciceley Commercials’ Customer Wi-Fi for any commercial purposes;

3.1.3 Make any use of Ciceley Commercials’ Customer Wi-Fi which causes the whole or part of Ciceley Commercials’ Customer Wi-Fi to be interrupted, damaged, made less efficient, or impair the effectiveness or functionality of Ciceley Commercials’ Customer Wi-Fi in anyway;

3.1.4 use Ciceley Commercials’ Customer Wi-Fi for sending or posting any computer viruses or any other harmful code, or any material which is defamatory, offensive or obscene; or

3.1.5 Use Ciceley Commercials’ Customer Wi-Fi in a way which infringes the rights of any person (whether in breach of confidentiality or intellectual property rights or otherwise).

3.2 We reserve the right to terminate or restrict your access to Ciceley Commercials’ Customer Wi-Fi, without advance notice, if we reasonably believe that you are in breach of these Terms.

4. Indemnity

4.1 You agree to indemnify and hold us and our subsidiaries, affiliates, officers, directors, agents and employees harmless from and against all liabilities, claims, losses or damages (including legal fees) costs and other expenses, however caused, that may arise as a result of or in connection with inappropriate or unauthorised access to Ciceley Commercials’ Customer Wi-Fi, by you and/or breach by you of any of these Terms. 

5. General

5.1 If any part or provision of these Terms are found to be unlawful or unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other party of these Terms will not be affected.

5.2 These Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

B. Customer Wi-Fi acceptable and fair use policy

Prohibited Uses

This acceptable and fair use policy is additional to our terms and conditions of use and privacy policy.

You may use the Ciceley Commercials’ Customer Wi-Fi, service only for lawful purposes. You may not use it for the following purposes (this list is not exhaustive):

To do anything that includes storing, sending, distributing, uploading or downloading:

  • any content or material which is restricted, prohibited or otherwise unlawful under any applicable law (or which is likely to be), including material and/or content which defames, harasses, threatens, abuses, menaces, offends, violates the privacy of, or incites violence or hatred against, any person or class of persons, or which could give rise to civil or criminal proceedings (or encourages conduct that would be a criminal offence or give rise to civil liability);
  • confidential information, copyright material, trademarks, trade secrets or other content which is subject to third party intellectual property rights, unless you have a lawful right to do so, or that in any way breaches a third party agreement (including but not limited to a non-disclosure agreement) or obligation;
  • any content or material, which interferes with other users of our Wi-Fi service (or may do so) or restricts or hinders any person from accessing, using or enjoying the internet, our Services, our network or systems (or the networks or systems of our suppliers);



  • do any other act or thing which is unlawful, illegal, fraudulent (or has any unlawful or fraudulent purpose or effect) or is otherwise prohibited under any applicable law or which is in breach of any code, standard or content requirement of any other competent authority;
  • access, monitor or use any data, systems or networks, including another person’s private information, without authority or attempt to probe, scan or test the vulnerability of any data, system or network or to violate the privacy, publicity or other personal rights of others or to impair the privacy of communications;
  • compromise the security, tamper with, hinder the operation of or make unauthorised modifications or integrity of any network or system including, but not limited to, our network or systems (or our suppliers’ network or systems) or to cause technical disturbances to our network or to our suppliers’ network);
  • knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • forge header information, email source address or other user information or use another person’s name, username or password for fraudulent purposes;
  • transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam), in breach of the Privacy and Electronic Communication Regulations 2003 or otherwise;


To act in any way that:

  • degrades or interferes with other users’ use of any of our Wi-Fi service (or may do so) or disrupts or interferes with our network or Wi-Fi service or causes a host or the network to crash;
  • breaches any applicable local, national or international law, regulation or code of practice (including export control laws or regulations);
  • contravenes generally accepted standards of internet or other networks conduct and usage, including but not limited to denial of service attacks, web page defacement, port or network scanning and unauthorised access to systems;
  • harms or attempts to harm minors in any way;

To assist, encourage or permit any persons in engaging in any of the activities described in this section. If you become aware of any such activities, you must immediately notify us and take all other appropriate actions to cause such activities to cease.

Suspension and Termination

We will determine, in our sole discretion, whether there has been a breach of this Acceptable and Fair Use Policy through your use of the Ciceley Commercials’ Customer Wi-Fi service. When a breach of this Acceptable and Fair Use Policy has occurred, we may take such action as we reasonably deem appropriate. This action may include but is not limited to:

  • Issue of a warning to you
  • Immediate, temporary or permanent withdrawal of the Services
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of this Policy.

Fair Use

The Ciceley Commercials’ Customer Wi-Fi service is intended for email, instant messaging, internet browsing and using apps, which we consider fair use. Transferring large amounts of data uses up bandwidth and may reduce the speed at which other users of the Wi-Fi service can access it. In particular, downloading very large files, streaming and using peer to peer and file sharing software require large amounts of bandwidth and data usage.

If you do not restrict your usage to fair use, we reserve the right to issue a warning to you or to suspend or withdraw the Ciceley Commercials’ Customer Wi-Fi service from you immediately, temporarily or permanently; or we may manage your bandwidth so that it may result in reduced service speeds. In addition, we may restrict the amount of bandwidth available to very heavy users during busy periods to maintain good access for our other users.

Please ensure that your device or hardware is not infected with a virus that sends out data without your knowledge.

We may revise this Acceptable and Fair Use Policy at any time. You are expected to check this Policy from time to time to take notice of any changes we make, as they are legally binding.

C. Customer Wifi Privacy Policy

We take the privacy of our Customer Wi-Fi service users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Ciceley Commercials Ltd (‘we’ or ‘us’) is the ‘data controller’ (that is, the organisation who is responsible for, and controls the processing of, your personal data).

By using our Customer Wi-Fi service you consent to the collection, use and disclosure of your personal information in accordance with this Policy.

We are not responsible for the privacy policies and practices of websites and apps you may access through the Ciceley Commercials’ Customer Wi-Fi service. If you have concerns or questions about their privacy policies and practices, you should contact the website operator or publisher.


Personal data we may collect about you:

  1. We may monitor your use of the Ciceley Commerials’ Customer Wi-Fi service by recording how many times you use the Wi-Fi service, where you use it, at what times you use it, the quantity of data traffic in and how long each session lasts. This information helps us to build a profile of users for statistical purposes and to improve how we provide our Customer Wi-Fi service to you. Most of this data will be aggregated into groups, which means that we will not be able to identify you individually.
  2. We do not capture or store any personal details from you, either to grant you access to our Customer Wi-Fi or during its use.


Keeping your data secure

You acknowledge that use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the Internet while using the Ciceley Commercials Customer Wi-Fi service.

Changes to this Privacy Policy 

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access the Ciceley Commercials Customer Wi-Fi service.

We are not responsible for cookies stored on your device or hardware from websites you visit while using our Customer Wi-Fi service.