Zero Tolerance On Downtime
At Mercedes-Benz, we have a Zero Tolerance attitude to Downtime. Service 24h gives you roadside assistance and recovery 24 hours a day and our Zero Tolerance on Downtime promise, exclusive to Complete Service Contract customers, also provides a free replacement vehicle if yours isn’t fixed within 24 hours.
We stop at nothing to keep you moving
55 minute average attendance time
We’ll reach you inside 55 minutes on average in the event of a breakdown. Wherever you are in the UK. That’s an industry benchmark.
90% roadside repair rate
Our skilled and dedicated technicians get you straight on the road and back to what you do best.