Zero Tolerance Downtime

Zero Tolerance On Downtime

At Mercedes-Benz, we have a Zero Tolerance attitude to Downtime. Service 24h gives you roadside assistance and recovery 24 hours a day and our Zero Tolerance on Downtime promise, exclusive to Complete Service Contract customers, also provides a free replacement vehicle if yours isn’t fixed within 24 hours.

Keep you moving programme

We stop at nothing to keep you moving

55 minute average attendance time

We’ll reach you inside 55 minutes on average in the event of a breakdown. Wherever you are in the UK. That’s an industry benchmark.

90% roadside repair rate

Our skilled and dedicated technicians get you straight on the road and back to what you do best.

Mercedes-Benz – Zero Tolerance on Downtime

Free replacement vehicle

Free replacement vehicle

We stop at nothing to keep you moving

Following a call to Service24h, if you have a Euro VI Truck with a complete service contract, in the unlikely event that your vehicle is not repaired within 24 hours and you require a replacement vehicle; we’ll replace it like-for-like or provide financial rental equivalent.

Find out more
  • Call Ciceley Commercials on 0333 014 6183

  • We're here to help. You can reach us via phone, email or our online form.

  • Find your local Mercedes-Benz dealer here.

  • Find out more information about your preferred model