Parts Operations Specialist Apprentice

  • Carlisle
  • Service
  • Full Time
  • Contract

The role of a Parts Operations Specialist is diverse. You'll be working both behind the scenes receiving deliveries, and at the front desk serving Mercedes‑Benz customers. You'll learn skills in how to manage stock, process orders and organise displays to promote our vehicle parts.

Many of our Parts Operations Specialist graduates go on to perform customer-facing roles within Mercedes‑Benz. One of the primary skills taught during a Parts apprenticeship is how to serve a range of customers from dealerships to regular members of the public. You will also learn to advise customers on how to solve problems with their vehicle by suggesting the right parts to buy.

The programme helps to develop good analytical and organisational skills as well as confidence which widens the variety of roles that Parts programme graduates can move into further in their career.

You will be working in a busy environment, constantly representing the brand and its values by exceeding our customer’s expectations and delivering an unparalleled level of service and quality.

The role of an Apprentice Parts Operations Specialist includes:

  • Building and maintaining relationships with internal and external customers both in person and over the phone
  • Developing relationships with other departments
  • Preparing orders
  • Meeting deadlines
  • Stock Control/ Management
  • Processing Warranty Claims and Payments
  • Identifying Parts
  • Business development/ Planning
  • Marketing and Visual Merchandising
  • Forecasting and Budgeting
  • Managing logistics including organising and arranging deliveries

Candidates need to have or be willing to develop:

  • Customer service skills
  • Sales Skills
  • Organisational skills
  • ICT Skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team
  • Flexibility
  • An interest in motor vehicles

Entry Qualifications (Desirable)

GCSE grades (or equivalent) A*-C in:

  • Mathematics
  • English Language

Future Career opportunities:

  • Parts Process Specialist
  • Parts Supervisor
  • Parts Manager
  • After Sales Manager
  • May lead to Sales Executive


To apply for this position, please send a copy of your CV and covering letter too Derek Elliot, Carlisle Parts Manager.

Apply now


Terms & Conditions

Applications will only be accepted from individuals, no agencies.

We will try our best to respond to applicants but unfortunately due to the high interest in our vacancies we can not always reply to every application.