Mercedes-Benz Prospecting Coordinator

  • Blackburn
  • Head Office
  • Full Time
  • Contract

Job Title: Mercedes-Benz Prospecting Coordinator
Location: Head Office - Ciceley Lane, Blackburn
Hours: Full time

Take the next step in your career with Ciceley Commercials Ltd and work with the world’s most recognised motor vehicle manufacturer. Ciceley Commercials is looking for the right person to join their Mercedes-Benz Commercial Vehicle franchise business as a Prospecting Coordinator

Do you have a passion for generating business opportunities and delivering exceptional customer service? Would you like to have your hard work recognised by job satisfaction and an excellent basic salary?  At Ciceley Commercials we value each and every member of our team. 

We strive to be the best in everything that we do, we believe that we have the best products and deliver the best customer service and we can only achieve this by having a team made up of the best people. Do you have the right skills, experience and ‘be the best’ attitude to join our team?

We are looking for a hardworking and enthusiastic individual with proven experience in a lead generation role. You must be self-motivated, dedicated and a natural communicator. 

The successful candidate will be responsible for developing opportunities and maintaining customer relationships for the new van sales, new truck sales, used sales and after sales teams.

Main responsibilities will include:

  • Contacting prospects to generate leads for all departments and booking appointments.
  • Contacting customers at regular intervals to ensure they remain happy with their vehicle.
  • Contacting customers and lapsed customers around the time of their service and/or MOT, encouraging them to book in, upselling service contracts and passing enquires/bookings though to service teams.
  • Identify opportunities during all calls, generate leads and where necessary book appointments for sales representative.
  • Using CRM, Mercedes-Benz systems and external databases to conduct research and generate leads.
  • Follow up marketing mailers to ensure optimum ROI by identifying and creating opportunities.
  • Market research calls.
  • Accurately logging and recording call details using CRM and spread sheets.
  • Help to maintain CRM by regularly updating details and conducting data qualification calls.
  • Taking responsibility of all leads generated, allocating to the relevant member of staff and ensuring lead progress.

Essential Criteria

  • Previous telemarketing/telesales experience
  • Previous lead generation experience
  • Exceptional customer service and communication skills
  • Hard working with the ability to work to targets
  • Ability to self-motivate and prioritise own workload
  • Exceptional telephone manner
  • Enthusiastic and dedicated approach to work
  • Organised work ethic
  • Friendly disposition
  • Basic computer skills
  • Microsoft Excel experience
  • Numerate

Desirable Criteria

  • Knowledge of Autoline CRM system
  • Previous commercial vehicle experience

About Ciceley Commercials Ltd

Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle and Dumfries. We are a family run business, established over 40 years ago and currently employ over 200 people. The Telemarketing Executive role is based at our Head Office in Blackburn which is ideally located on the edge of Blackburn town centre, it has plenty of onsite parking and is close to the train station and local bus routes.

This is a fantastic opportunity to work with a highly successful and award winning, family owned Mercedes-Benz commercial vehicle dealership. To apply for this position please email a copy of your CV and covering letter by clicking the Apply now button below.

Apply now



Terms & Conditions

Applications will only be accepted from individuals, no agencies.

We will try our best to respond to applicants but unfortunately due to the high interest in our vacancies we can not always reply to every application.