Ciceley Commercials Ltd Covid-19 Update

At Ciceley Commercials Ltd, we have been working hard to react proactively to the government guidelines. Many of our customers are providing a pivotal service to the public and we are doing everything possible to support these key businesses, whilst protecting the health of both staff and customers.

We have implemented a number of changes around the business to help protect our staff and our customers. Below you will find an update for each area of the business along with key contact details in case you need them.

Service

All of our workshops remain open and functioning as normally as possible. We are operating a split shift with the number of technicians in the business at any one time reduced. So far, we have not had any real problems with availability, and we are proud to still be accommodating all customers’ needs at the right time however, we are of course prioritising emergency vehicles, home delivery vehicles and other key workers.

Where many MOT stations have now closed, we are still able to carry out van MOTs in-house at Blackburn and Bolton. This is to support those who wish to remain on schedule rather than taking the government extension option.

Any vehicle that has been into the workshop will have all contact areas cleansed before customer collection.

We have invested heavily in Perspex screens which have been professionally fitted to all of our Service reception desks. This allows us to communicate safely with customers and maintain all social distancing measures when dropping and collecting vehicles. In line with government guidelines we are now asking customers and visitors to wear a face mask when on site. We are doing everything we can to continue operating as normally as possible, whilst keeping everyone safe and so you will also be asked to take a temperature check before entering the building.

There has been no change to our 24hr Roadside Assistance service. We are still providing a 24-hour, 365 day service with an average attendance time of currently just 45 minutes and a Roadside Fix Rate of 90%. Our 24hr technicians are wearing clean gloves for every job, maintaining a 2m distance from drivers and wiping down the key touch points of the vehicle before customers get on their way.

Service Key Contacts

Service 24hr

Truck -  00800 5777 7777  or  0207 660 9992

Van -  00800 3777 7777  or  0207 660 9991

Parts

Our parts departments, like service remain open with new Perspex screens installed and social distancing practices in place. We are very lucky that we are already industry leading in terms of supply availability. Mercedes-Benz has been increasing their stock levels over the last 12 months in preparation for any short-term impact Brexit may have and so we have no immediate concerns over the availability of parts. The Mercedes-Benz first time pick rate of parts has improved even further over the last few weeks to over 92%. At Ciceley Commercials Ltd, we have always held more stock on site than any other dealer so we are confident that we can continue to provide a prompt delivery of parts for a considerable time. If you have any part requirements for your business, we are confident that the current pandemic will have no impact on us meeting your expectations.

Parts Key Contacts

Sales

Our showrooms are open but with social distancing measures in place.  Professionally fitted Perspex screens have been installed to every customer facing desk to help all customers and staff stay safe. To maintain social distancing in the showroom we have a restriction on the number of customers that we can have in the showroom at any one time. For now, we can only allow two parties with a maximum number of two persons in each party in the showroom at any one time. Unfortunately we have to restrict that to over 16s for the time being.  In line with government guidelines we are now asking customers and visitors to wear a face mask when on site. We are doing everything we can to continue operating as normally as possible, whilst keeping everyone safe and so you will also be asked to take a temperature check before entering the building.

If you are not able to visit us just yet, we are able to fully support you in your vehicle purchase remotely. For many years we have been supplying new and used vehicles to customers all over the UK. We can complete deals remotely and where required we can use video technology to communicate and demonstrate a vehicle. We are supporting customers who have seen an increase in demand for their business who need additional vehicles to support their customers. We continue to have a good range of new and used vans in stock and can provide a quick turnaround.

Over the last few months we have supplied vans to the NHS, MoD, local milk delivery companies, bakers and a well-known high street name for their home delivery fleet.

We have worked hard to put over 400 decommissioned Sainsbury’s vehicles back on the road to allow Sainsbury’s to increase their home delivery capacity.

We also have a number of ready to work Mercedes-Benz Trucks and FUSO Canters in stock, ready to drive away and the same ability to sell remotely across the country applies as it does for van.

We have a strong team of delivery drivers who have been working incredibly hard over the last few weeks, making sure customers receive their vehicles quickly and safely.

Sales Key Contacts

Blackburn

Bolton

Carlisle

Email - enquiries@ciceley.com

Truck Sales

Email - trucksales@ciceley.com

No one can say how long it will be until we can return to normal, whatever the new normal may be but you can rely on Ciceley to support you with any commercial vehicle requirements that you may have during this time. We will continue to operate as normally as possible, with minimal disruption whilst maintaining the priority of keeping staff and customers safe.

We are immensely proud of our Ciceley team and the way in which they are rising to the daily challenges we are facing, adapting quickly to the changes that we are implementing. We are also proud to be supporting all our customers’ businesses as they continue to support the nation, from the North West Ambulance, to Sainsbury’s and Tesco, DPD and other courier businesses, to the smaller local businesses playing an equally important role supporting local families.

If you need anything at all during these difficult times that we can help with, please do get in touch.

We’re here when you need us.