Ciceley Commercials Ltd Covid-19 Update

At Ciceley Commercials Ltd, we have been working hard to ensure we operate within the government guidelines. Many of our customers are providing a pivotal service to the public and we are doing everything possible to support these key businesses, whilst protecting the health of both staff and customers.

We have remained open throughout each lockdown, fully supporting our customers with their service, parts and sales needs and we have achieved this by working as safely as possible.   

We have implemented a number of changes around the business to help protect our staff and our customers. Below you will find an update for each area of the business along with key contact details in case you need them.

We would like to thank all of our customers for their continued cooperation in adhering to the safety procedures we have in place. 

Service

Our workshops remain open and functioning as normally as possible. In line with government advice we are testing all staff members twice a week. This is to ensure any potential Covid-19 cases are identified early, prior to symptoms developing. Like most businesses that remain open, we have experienced a few staff shortages with Covid-19 cases and track and trace resulting in staff needing to isolate.  Even with these issues, between our sites we have had no significant problems with availability, and we are proud to still be accommodating all customers’ needs. However, we are of course continuing to prioritise emergency vehicles, home delivery vehicles and other key workers and so you may be asked to book a little further in advance than normal.

We are still able to carry out van MOTs in-house at Blackburn and Bolton. This is to support those who wish to remain on schedule rather than taking the government extension option.

Any vehicle that has been into the workshop will have all contact areas cleansed before customer collection.

Last year we invested heavily in Perspex screens which have been professionally fitted to all Service reception desks. This allows us to communicate safely with customers and maintain all social distancing measures when dropping off and collecting vehicles. We are doing everything we can to continue operating as normally as possible, whilst keeping everyone safe and so we will continue to ask you to wear a face covering when on site and to take a temperature check before entering the building.

There has been no change to our 24hr Roadside Assistance service. We are still providing a 24-hour, 365 day service with an average attendance time of currently just 45 minutes and a Roadside Fix Rate of 90%. Our 24hr technicians are wearing clean gloves for every job, maintaining a 2m distance from drivers and wiping down the key touch points of the vehicle before customers get on their way.

Service Key Contacts

Service 24hr

Truck -  00800 5777 7777  or  0207 660 9992

Van -  00800 3777 7777  or  0207 660 9991

Parts

Our Parts departments, like Service, remain open with Perspex screens installed, social distancing practices in place and testing twice weekly.  We are continuing to ask customers to wear a face covering when on site and our staff will do the same when they are not behind a Perspex screen. We are very lucky that we are already industry leading in terms of supply availability. Mercedes-Benz has been increasing their stock levels over the last 12 months in preparation for any short-term impact Brexit may have and so we have no immediate concerns over the availability of parts. At Ciceley Commercials Ltd, we have always held more stock on site than any other dealer so we are confident that we can continue to provide a prompt delivery of parts for a considerable time. If you have any part requirements for your business, we are confident that the current pandemic will have no impact on us meeting your expectations.

Parts Key Contacts

Sales

Our showrooms are open and safely welcoming visitors. The number of visitors permitted in the showrooms at any one time is restricted to four visitors to help maintain social distancing. We have Perspex screens in place, face masks being worn and testing of all staff taking place twice a week. We are doing everything possible to make our showrooms a safe environment for you to visit and so will continue to ask you to wear a face covering when on site.

If you require a new or used vehicle and still do not want to visit us on site, we can still fully support you in your purchase remotely. For many years we have been supplying new and used vehicles to customers all over the UK as we are able to complete deals remotely and where required use video technology to communicate and demonstrate a vehicle. We have a team of professional delivery drivers who have been working incredibly hard over the last few months, making sure customers receive their vehicles quickly and safely.

As you would expect, we continue to have a good range of new and used vans in stock and can provide a quick turnaround. Over the last few months we have supplied vans to the NHS, MoD, parcel companies, local milk delivery companies, bakers, as well as well-known high street names for their home delivery fleets.

We also have a number of ready to work Mercedes-Benz Trucks and FUSO Canters in stock, ready to drive away and the same ability to sell remotely across the country applies as it does for van.

Sales Key Contacts

Blackburn

Bolton

Carlisle

Email - enquiries@ciceley.com

Truck Sales

Email - trucksales@ciceley.com

Whatever happens,  you can rely on Ciceley to support you with any commercial vehicle requirements that you may have. We will continue to operate as normally as possible, with minimal disruption whilst maintaining the priority of keeping staff and customers safe.

We are immensely proud of our Ciceley team and the way in which every department has risen to the daily challenges we are facing, adapting quickly to the changes that we are implementing. We are also proud to be supporting all our customers’ businesses as they continue to support the nation, from the North West Ambulance Service, to Sainsbury’s and Tesco, DPD and other courier businesses, to the local businesses supporting schools, hospital and families.

If you need anything at all during these difficult times that we can help with, please do get in touch.

We’re here when you need us.